The next MiChart upgrade is planned for Sunday, April 21. This will be the first planned upgrade for 2024 with a goal to introduce new features, limit impact to the organization, and maintain regulatory requirements.
The Spring upgrade will include updates, system maintenance, and new features to the MiChart application.
Go-live information
Downtime information (click to expand information)
The downtime for the MiChart system upgrade is planned for Sunday, April 21, from 2 a.m. to 5 a.m. Refer to the MiChart Spring 2024 Downtime document for full details.
The MiChart system is now locked down. For more information on any limitations resulting from the lockdown see the Workflow Limitations From Lockdown for System Maintenance Preparations tip sheet. Please note - you must log in to access the MiChart information. The MiChart teams will be unable to make changes to the system during this time until the activation is complete on Sunday, April 21.
Getting help (click to expand information)
If users in your area experience performance issues after the Spring go live, please encourage the following:
- Submit a ticket through the Michigan Medicine Help Center
- Include the following information in the submission:
- Workstation TermID.
- Is the user on premise or remote?
- The exact time of the incident.
- Current activity/screen in MiChart.
- Are others experiencing the same issue?
- Are applications other than MiChart experiencing issues?
- All other MiChart upgrade questions or related issues:
- For non-urgent issues, start at the Michigan Medicine Help Center (help.med.umich.edu/it) to chat with an agent (Monday - Friday 8 a.m. - 4 p.m.) or submit a ticket.
- For critical issues, call the Service Desk at 734-936-8000
About this upgrade
Key updates (click to expand content)
The newest upgrade will enable some key changes and enhancements, including:
- New Timeline Reports added to the Summary Activity.
- OR Schedulers can review and request newly available OR Time from In Basket.
- Anesthesia Staff can review rooms running by time of day with new report.
- Automatic Notifications for Unused OR Block Times.
- Two new bed cleaning statuses 'Cleaning Delayed' and 'Cleaning Postponed' will be available.
- Elsevier Clinical Practice Model (CPM) Upgrade that will include new Care Plan Guides with associated Patient Education content along with updates to existing content. Review the CPM upgrade slides for full details.
Training Materials (click to expand for links)
Presentations
Articles
Practice Environment
A practice environment featuring the changes coming in the Spring MiChart upgrade is available to all MiChart users through Virtual Places. This will provide users a chance to experience the upgrade changes prior to the go-live on April 21.
Instructions:
Select the Epic MiChart Practice Upgrade Environment icon.
NOTE: You will log in to Virtual Places with your Michigan Medicine (Level-2) uniqname and password, but you must use one of the training login IDs to log in to the practice environment.
Detailed instructions for accessing the practice environment, including login and patient information, can be found on the following links. Please note - you must log in to access the MiChart information.
Clinician User Experience Labs
Lab Materials (click to expand content)
Materials shared during the Clinicians User Experience Labs, including overview slides, draft tip sheets or guided explorations, are now available.
Revenue Cycle Pre and Post Upgrade Labs (click to expand content)
Learning and Performance Improvement will be offering Pre and Post upgrade labs for Revenue Cycle and non-revenue cycle users with billing related responsibilities. These open virtual sessions are scheduled for:
- Pre-Upgrade Labs will be available April 16 - 18
- 9:00 a.m. – 12:00 noon
- 1:00 p.m. – 3:00 p.m.
- Post Upgrade Labs will be available April 22 - 24
- 9:00 a.m. – 12:00 noon
To be added to the Revenue Cycle Pre and Post Upgrade Lab email list use the sign-up link below.