The next MiChart upgrade is planned for Sunday, April 21. This will be the first planned upgrade for 2024 with a goal to introduce new features, limit impact to the organization, and maintain regulatory requirements.
The Spring upgrade will include updates, system maintenance, and new features to the MiChart application.
Go-live Day 3: April 23
Today was the third day of the latest MiChart Spring Upgrade. We will continue to list the most important updates and tips in the Tell-All on April 30 and on this project page.
Daily Flash
HAIKU, CANTO, and ROVER Version Compatibility with MiChart Spring Upgrade
The Haiku, Canto, and Rover applications should minimally be on version 10.7 to login after the MiChart Spring upgrade on Sunday, April 21. The applications should automatically update the version, but if this did not occur and your MiChart mobile applications are not working after the MiChart Spring upgrade you may have to take action to update the mobile app version. The application version is located at the bottom of the application login screen.
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Personal Devices can be updated through the Company Portal of published Michigan Medicine Apps
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UCC Devices can be updated by first closing the Haiku or Rover apps, then clicking on the MM Apps icon on the main screen. Subsequently locate the application you want to update and select “Install”. This version from the App Store will be v10.8.1 and that is ok.
Go-live information
Getting help (click to expand information)
If users in your area experience performance issues after the Spring go live, please encourage the following:
- Submit a ticket through the Michigan Medicine Help Center
- Include the following information in the submission:
- Workstation TermID.
- Is the user on premise or remote?
- The exact time of the incident.
- Current activity/screen in MiChart.
- Are others experiencing the same issue?
- Are applications other than MiChart experiencing issues?
- All other MiChart upgrade questions or related issues:
- For non-urgent issues, start at the Michigan Medicine Help Center (help.med.umich.edu/it) to chat with an agent (Monday - Friday 8 a.m. - 4 p.m.) or submit a ticket.
- For critical issues, call the Service Desk at 734-936-8000
About this upgrade
Key updates (click to expand content)
The newest upgrade will enable some key changes and enhancements, including:
- New Timeline Reports added to the Summary Activity.
- OR Schedulers can review and request newly available OR Time from In Basket.
- Anesthesia Staff can review rooms running by time of day with new report.
- Automatic Notifications for Unused OR Block Times.
- Two new bed cleaning statuses 'Cleaning Delayed' and 'Cleaning Postponed' will be available.
- Elsevier Clinical Practice Model (CPM) Upgrade that will include new Care Plan Guides with associated Patient Education content along with updates to existing content. Review the CPM upgrade slides for full details.
Training Materials (click to expand for links)
Presentations
Articles
Clinician User Experience Labs
Lab Materials (click to expand content)
Materials shared during the Clinicians User Experience Labs, including overview slides, draft tip sheets or guided explorations, are now available.
Revenue Cycle Post Upgrade Labs (click to expand content)
Learning and Performance Improvement will be offering Pre and Post upgrade labs for Revenue Cycle and non-revenue cycle users with billing related responsibilities. These open virtual sessions are scheduled for:
- Post Upgrade Labs will be available April 22 - 24
- 9:00 a.m. – 12:00 noon
To be added to the Revenue Cycle Pre and Post Upgrade Lab email list use the sign-up link below.
Practice Environment
Accessing the Practice Environment (click to expand content)
A practice environment featuring the changes coming in the Spring MiChart upgrade is available to all MiChart users through Virtual Places. This will provide users a chance to experience the upgrade changes prior to the go-live on April 21.
Instructions:
Select the Epic MiChart Practice Upgrade Environment icon.
NOTE: You will log in to Virtual Places with your Michigan Medicine (Level-2) uniqname and password, but you must use one of the training login IDs to log in to the practice environment.
Detailed instructions for accessing the practice environment, including login and patient information, can be found on the following links. Please note - you must log in to access the MiChart information.